Demo

Customer Service Representative - Manufacturing Experience Required

Virtual
Phoenix, AZ Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/15/2025

Vaco Phoenix is working with a client in North Phoenix who needs a Customer Service Representative with manufacturing experience to join their growing team. These are contract to hire position and is 100% onsite. The client is interviewing this week!

Responsibilities :

  • Provide customers with pricing, delivery, and product information.
  • Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
  • Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
  • Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
  • Receive and answer customers’ questions, comments or complaints while following established guidelines.
  • Prepare responses to customers in required format.
  • Act as a liaison between the customer and various departments within the company.

Qualifications :

  • Ability to effectively present information and respond to questions from co-workers, and customers.
  • Ability to interface effectively with various interlocking departments
  • Ability to acquire extensive knowledge of the Company’s product lines and applications.
  • Possess effective time management skills.
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