What are the responsibilities and job description for the Customer Service Representative - Manufacturing Experience Required position at Virtual?
Vaco Phoenix is working with a client in North Phoenix who needs a Customer Service Representative with manufacturing experience to join their growing team. These are contract to hire position and is 100% onsite. The client is interviewing this week!
Responsibilities :
- Provide customers with pricing, delivery, and product information.
- Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
- Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
- Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
- Receive and answer customers’ questions, comments or complaints while following established guidelines.
- Prepare responses to customers in required format.
- Act as a liaison between the customer and various departments within the company.
Qualifications :
