What are the responsibilities and job description for the Customer Service Representative position at Virtual?
Vaco Boston is with our client in Lynn, MA to help fill a Customer Service Representative role.
Responsibilities :
- Answer inbound calls and emails with clients to resolve any issues, in a professional manner
- Accurately enter proprietary information into the system
- Ability to troubleshoot, independently
- Data entry
- Create and maintain records of customer interactions and transactions, including, but not limited to : recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
- Create tickets and forward to appropriate department(s)
- Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
- Other duties as assigned
Requirements :
