What are the responsibilities and job description for the Customer Support Specialist - Hybrid position at Virtual?
Vaco Boston has partnered with our client who is looking to fill customer service type roles.
Start Date : February 2025
Location : Lynn, MA- Training is full time on-site (6 months)
Title : Customer Support Specialist
Pay : $22.00 / hour
Great personal skills
Call Center or customer service experience
High attention to detail
Responsibilities :
Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following :
Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
Ensures effective customer communication by utilizing superior verbal and written skills.
Must be able to handle basic customer complaints and problems with minimal assistance.
Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements :
Education and Experience :
Associate’s Degree or related knowledge / skills base gained through experience preferred.
Customer Service background preferred.
Call Center experience preferred
Service and sales background a plus
PC and data entry skills required
Proven previous job stability a must
Skills / Knowledge :
Excellent written communication skills
Excellent verbal and listening skills including good grammar, tone of voice and diction
Ability to work effectively with others in a diverse population
Punctuality and consistent work attendance is required
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