What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Virtual?
Vaco has a few immediate openings for a Dispatcher / Customer Service Representative in the Deerfield Beach Office in FL. primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.
Responsibilities include, but are not limited to :
- Successfully complete training in concrete manufacturing and customer service (provided).
- Comply with all company’s Safety Policies, attend department and site safety meetings, participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.)
- Responsible for order taking, scheduling, dispatching and customer relations.
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
- Monitor external factors such as weather and traffic to ensure optimized routing of resources.
- Resolve transportation conflicts and handle unusual and difficult customer complaints.
- Provide customer support to ensure maximum satisfaction.
- Employ problem solving techniques to resolve complex issues.
- Develop professional criteria of when to engage other parties.
- Have positive attitude and strong communication skills with customers and other departments.
- Able to successfully handle 100 calls in a shift.
- Able to work in a team setting and achieve team and company goals.
- Able to multi-task and complete daily workload in a timely fashion.
- Maintain good working relationships with coworkers and outside agencies’ personnel.
- Works safely with a sense of urgency.
- Other duties as required.
Qualifications :
