What are the responsibilities and job description for the ECommerce Support Representative position at Virtual?
Our client located in Nashville, TN is seeking an Ecommerce Support Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the creative manufacturing industry!
The ECommerce Support Representative is a temp to hire opportunity with a tentatively hybrid schedule.
Responsibilities :
The Ecommerce Support Representative is responsible for supporting the day-to-day tasks of the B2C department for all collective brands. Duties will consist of but are not limited to : direct-to-consumer customer service, inventory checks, communicating effectively with external customers, sales team and team members.
- Customer Service : Respond to all online replacements and refunds for website orders. Assist any customer inquiry regarding the fulfillment of their order - from payment to delivery. Receive all Shopify returns and stock them in the back room.
- Customer Experience : Respond to all email inquiries consisting of, but not limited to : Shopify damages, wholesale inquiries, partnership inquiries, and influencer and social messages. Follow brand building strategies in the fulfillment process like hand-written letters and other personalized experiences determined by the Customer Service Director.
- Inventory Checks : Coordinate with Director of Inventory & eCommerce team - to ensure that stock is available for orders on the eCommerce site.
- Partner with the sales team to meet and exceed customer’s service expectations.
- Amazon Support : Responsible for responding to and addressing all Amazon consumer / vendor damages, inquiries, and returns.
- Quality Control : Record and organize customer feedback, damages, customer complaints, and success stories. Report the data to B2C Warehouse Manager and Sr. Director Customer Service to improve shipping and customer experience.
- Other duties as assigned.
Skills and Abilities :
Culture / Benefits :
Access benefits through Vaco until perm; Full benefits once perm.
Job Title : Ecommerce Support Representative
Opportunity : Temp-to-Hire
Location : Hybrid in Nashville (could change to onsite but hybrid for now)
Salary : $19-21 / hr
Salary : $19 - $21
