What are the responsibilities and job description for the Help Desk Lead position at Virtual ?
Help Desk Lead
Zelienople PA (hybrid)
Direct-Hire
Salary range : $75,000 - $85,000
MUST WORK / LIVE IN THE ZELIENOPLE / PITTSBURGH AREA OR YOUR APPLICATION WILL NOT BE CONSIDERED POSITION SUMMARY
The Help Desk Lead will assist and interact with all levels of internal staff and external vendors, supporting end users and administer IT operations.
ESSENTIAL DUTIES
Provide basic technical support. Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards. Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved. Create and submit detailed call logs / tickets documenting customer interactions that are accurate, thorough, and timely. Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction. Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users. Assist with activities to triage and escalate any system or network outage to reduce downtime. Assist with remote assistance in Teleconferencing systems and AV presentation equipment. Purchase, deploy, and track IT assets. Onboard new users Assist in ERP operations. Experience troubleshooting integrated and interdependent computer systems. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. Ability to prioritize work based on department and production objectives independently in a fast-paced production environment. Service Management, Project Management, and Inventory Management skills are a plus. Excellent written and verbal communication skills. REQUIRED SKILLS / ABILITIES
High School Diploma or equivalent. Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems Minimum 1 year of maintaining laser printers. A , Network , or other IT industry standard certifications. Ability to move up to 49lbs as well as stand and walk for 8 hours at a time with or without reasonable accommodation.
Salary : $75,000 - $85,000
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