What are the responsibilities and job description for the IT Administrator position at Virtual?
Location : 4-5 days onsite, Tampa, Florida 33634
Salary : $90,000-100,000 DOE
Technologies / Environment : Cisco, Juniper, LAN / WAN, R&S, Microsoft Technologies (Autopilot / CoPilot, O365, AD) On-Prem, Azure
They use Autotask for their MSP tool
Key Responsibilities :
- Advanced technical support to clients / customers, resolving complex IT issues and incidents.
- Ownership of escalated technical issues, prioritize them, and ensure timely resolution according to service level agreements and troubleshoot hardware, software, network, and infrastructure problems, both remotely and on-site if necessary.
- Resolve escalated technical issues that couldn't be resolved by Level 1 or 1.5 support engineers. Ensure timely resolution of incidents within agreed-upon Service Level Agreements
- Effective communications with clients / customers, keeping them informed about the status of their support requests and providing guidance on issue resolution.
- Create and update documentation for known issues and solutions.
- Maintain monitoring solutions to detect and address potential issues before they become critical.
- Assist system users by troubleshooting Tier 1.5-Tier 2 issues, including : Windows Server, Active Directory, Active Sync, LAN / WAN, MS Exchange, O365 (Teams, SharePoint,Azure, Auto Pilot, Intune etc.), VMware,Azure, Mobile Device Management, Disaster Recovery, DNS, and maintenance MFA, Switches, Routers, Firewalls
Salary : $90,000 - $100,000
