What are the responsibilities and job description for the Midwest Operations Director-Full Service Automotive Fleets position at Virtual?

Position Title : Regional Operations Director – Automotive Fleet Services (Chicago Area)

Vaco is conducting an exclusive search on behalf of a leading organization within the automotive services industry. This role offers an exciting opportunity for a seasoned professional to oversee the maintenance, repair, and operational efficiency of a large vehicle fleet across multiple states in the Midwest. Due to the confidential nature of this search, specific client details will only be disclosed to shortlisted candidates.

About the Role :

As the Regional Operations Director – Automotive Fleet Services , based in the Chicago area, you will take full ownership of fleet service operations across a wide geographic region. Your primary focus will be on optimizing fleet utilization, ensuring vehicle readiness, and driving profitability through effective maintenance and repair strategies. This role requires significant travel (50-60%) throughout the Midwest, with direct oversight of operations in multiple states.

Key Responsibilities :

Operational Leadership :

Lead and oversee the performance of fleet services, including maintenance, repair, and vehicle in-fleeting / de-fleeting operations.

Manage a fleet ranging from 50,000 to 70,000 vehicles, distributed across multiple states, with direct oversight of 8-10 managers and their teams per site.

Develop and implement strategic plans to maximize fleet utilization and ensure the business meets its financial and operational goals.

Financial Management :

Own and optimize the P&L for fleet services within your region.

Forecast, budget, and manage key financial metrics, including warranty recovery, cost per estimate, and technician productivity.

Drive cost control initiatives related to parts procurement, vehicle repairs, and vendor management.

Team Development :

Mentor, coach, and develop team members, including technicians and over-the-counter clerks, to foster a high-performance culture.

Set and monitor key performance indicators (KPIs) for service, damage, and fleet readiness.

Collaborate with regional managers and HR to manage all aspects of the employee lifecycle, from recruitment to performance management.

Vendor & Damage Management :

Navigate and manage relationships with multiple vendors responsible for vehicle repairs and parts procurement.

Oversee collision repair operations, ensuring cost-effective and timely resolutions.

Maintain high standards for vehicle quality, particularly in the sale and auction processes.

Strategic Planning & Process Improvement :

Identify and drive opportunities for process improvements to enhance operational efficiencies.

Collaborate with cross-functional leaders to meet and exceed business objectives.

Ensure compliance with all regulatory and safety standards across the region.

Job Requirements :

Experience :

A minimum of 8 years of management experience, with at least 5 years in multi-site management within automotive repair operations.

Proven track record in leading operations within the automotive services industry, particularly with large vehicle fleets.

Background in automotive maintenance, repair, or fleet management, with a strong understanding of cost control and process optimization.

Experience managing multiple locations and large teams across a diverse geographic area.

Skills :

Strong financial acumen with the ability to manage P&L and drive cost efficiency.

Excellent leadership and team development skills, with a focus on performance management and operational excellence.

Proficient in data analysis, strategic planning, and multi-tasking across various operational functions.

Location Requirement :

Candidates must be based in the Chicago area and be prepared to travel frequently (50-60%) throughout the Midwest.

Compensation & Benefits :

Base Salary : $130,000 - $140,000

Incentives : Short-Term Incentive Plan (STIP) at 30% of the salary, Long-Term Incentive Plan (LTIP), (Approx. $15K.), Both Discretionary.

Perks : Company vehicle, company cell phone.

Bonus Payment : Prorated based on start date, with annual bonuses paid in April.

Excellent Healthcare Benefits

Salary : $130,000 - $140,000

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Midwest Operations Director-Full Service Automotive Fleets

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