What are the responsibilities and job description for the Office Manager position at Virtual?
Job Summary :
We are seeking a highly organized and detail-oriented Office Manager to oversee daily office operations and provide exceptional customer service. This individual will manage multiple email inboxes, assist customers with orders, and handle custom order creation. Additionally, the Office Manager will ensure the office remains well-stocked and organized, particularly during busy times.
Key Responsibilities :
Email and Communication Management :
Monitor and manage multiple email inboxes to ensure timely responses and efficient communication.
Route inquiries to the appropriate team members as necessary.
Customer Service :
Provide outstanding customer service by assisting clients with their orders and resolving inquiries or issues promptly.
Guide customers through the process of creating and placing custom orders, ensuring their needs are met.
Order Coordination :
Accurately process customer orders and coordinate with vendors or internal departments as required.
Ensure timely delivery of goods and services.
Office Supply Management :
Monitor inventory levels of office supplies and place orders as needed.
Ensure all office equipment is functioning properly and arrange for repairs or replacements as necessary.
Office Organization :
Maintain a clean, organized, and efficient workspace.
Implement systems to improve workflow and organization.
Support During Busy Times :
Prioritize tasks and adapt to shifting priorities during peak periods.
Assist team members with additional duties to ensure smooth operations.
Qualifications :
Proven experience in office management, administrative support, or a related field.
Strong customer service skills with a commitment to providing a positive client experience.
Proficiency in managing multiple email accounts and communication tools.
Excellent organizational and multitasking abilities.
Familiarity with order processing and custom order creation.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Ability to work independently and as part of a team in a fast-paced environment.
High attention to detail and problem-solving skills.
Preferred Qualifications :
Experience in managing vendor relationships and office supply procurement.
Familiarity with customer relationship management (CRM) software.
Working Conditions :
This role is based in an office setting and may require occasional overtime during peak periods.
