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Service Desk II

Virtual
Denver, CO Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

IT Support Engineer

Based Onsite : Arvada, CO

Overview :

  • Responsible for troubleshooting, configuring, and maintaining IT infrastructure.
  • Includes servers, networks, data centers, SaaS applications, and file shares.
  • Collaborates with teams and vendors for seamless IT operations.
  • Emphasizes teamwork, self-motivation, and continuous learning.

Key Responsibilities :

  • Provide end-user support (onboarding / offboarding).
  • Manage IT support projects and track progress in JIRA.
  • Troubleshoot and resolve issues with :
  • Applications
  • Systems
  • Servers
  • Storage
  • VMware
  • Maintain IT documentation, ticketing, and inventory records.
  • Deploy, support, and maintain IT infrastructure.
  • Ensure compliance with security policies and standards.
  • Assist IT leadership with process improvements.

    • Preferred Qualifications & Experience :

    Education : Bachelor’s degree preferred or equivalent experience (6 years in IT support).

  • Technical Skills :
  • MDR / XDR platforms (e.g., Sophos XDR, CrowdStrike, Huntress).
  • Cloud identity management (SSO, SAML 2.0, MFA).
  • MDM automation (GoogleMDM, Kandji, Intune).
  • SaaS management, IT ticketing systems, and mobile device management.
  • Work Experience :
  • MSP, NOC, or SOC environments.
  • Large enterprise IT support.
  • Operating Systems :
  • Proficiency in MacOS, Linux (via command line), and Windows OS.

    • This role is ideal for a proactive professional who thrives in a dynamic IT environment.

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