What are the responsibilities and job description for the Patient Safety Observer DAY SHIFT position at VirtuAlly LLC?
About Virtually.io :
Virtually.io is a forward-thinking telehealth services company specializing in a rapidly growing portfolio of solutions. We are dedicated to being a leader in the evolution of virtual care. Founded in 2021, we are still in the preliminary stages of our growth in an industry with boundless opportunities – such an exciting time!
We live by our core values : Be Compassionate, Be Authentic, Celebrate!, and Aspire – these values ground us in humility while inspiring us to grow the impact to the patients, families, and healthcare providers we serve.
Your Mission : The Virtual Safety Observer (VSO) provides continuous monitoring of patients in clinical settings across multiple states via camera feeds in an onsite command center. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially for those patients at risk of harm including suicidal patients as part of an observation spectrum. The VSO will be responsible for real time assessment of safety risks and intervention via a predetermined escalation algorithm.
Primary Objectives
100% alignment with company vision and Core Values : Be Compassionate, Be Authentic, Aspire, and Celebrate!
Use proper phone / video etiquette when communicating with patients and staff.
Answer phones at workstation in a timely manner .
Ensure that patient information is entered into the software correctly.
Document required information per CVM protocol.
Provide closed loop communication with unit level staff for specific high-risk behaviors as described in CVM protocol (sexual, violent, self-harm behavior, suicidal intent)
Regular Work Activities
Obtain report from RN upon initiation of CVM and provide ongoing exception report to oncoming shift for duration of CVM intervention
Provide introduction at initiation of intervention and the beginning of each shift if patient is awake.
Communicate with unit staff to collect accurate bedside phone numbers.
Call nursing staff directly on wireless phone as soon as possible when an immediate safety risk of change in patient behavior warranting intervention is detected; escalate safety interventions as necessary per CVM protocol.
Provide report to oncoming staff (PSO) regarding patient status. Include overview of interventions, behaviors observed , and current status .
Notify PSO Lead or designee when CVM is discontinued so that resources can be allocated appropriately.
Notify PSO Lead and nurses caring for all CVM patients if experiencing system issues like downtime, video failure, etc. Contact help desk to resolve any technical issues.
Job Requirements , Experience, Training, and Education
At least High School Diploma / equivalent
2-3 years of customer service experience
Compensation details : 16.5-17
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