What are the responsibilities and job description for the Benefits Support Specialist position at VirtualVocations?
A company is looking for a Benefits Customer Support Specialist to assist patients and providers with various support topics.Key ResponsibilitiesProvide empathetic and solution-oriented support to clients and providers via email, chat, and phoneTroubleshoot platform issues and facilitate communication between clients and providersNavigate insurance verification and explain benefit details to clientsRequired QualificationsPassion for creating exceptional customer experiencesAbility to thrive in a dynamic and evolving environmentExperience handling a high volume of customer interactionsFamiliarity with technology and standard troubleshooting proceduresUnderstanding of active listening techniques
