What are the responsibilities and job description for the Bilingual Call Center Representative position at VirtualVocations?
A company is looking for a Bilingual Call Center Representative (Relationship Coordinator).Key ResponsibilitiesSolicit and provide information via telephone for Medicare Advantage and Managed Long-Term Care PlansManage incoming calls, screen referrals, and document client interactions in the pre-enrollment databaseSchedule appointments for Enrollment Specialists and Intake Nurses, ensuring timely follow-up and documentationRequired QualificationsBilingual proficiency in English and another languageExperience in a call center or customer service environmentFamiliarity with electronic health record systems and databasesAbility to work in a fast-paced environment and manage multiple tasksFlexibility to work additional hours or weekends as needed
