What are the responsibilities and job description for the Bilingual Customer Care Representative position at VirtualVocations?
A company is looking for a Bilingual (English / Spanish) Customer Care Representative - Virtual.Key ResponsibilitiesAssist customers with securing their calls and provide online navigational supportGuide members on their next steps to reach a specialist, ensuring seamless transitionsUphold multiple security protocols and verification methods during every customer interaction to protect against fraud and identity theftRequired QualificationsAt least 4 years of customer service experience, or a combination of education and experienceFully bilingual (English & Spanish)Ability to be flexible, adaptable, and dependable in a fast-paced environmentInternet connectivity with minimum upload / download speeds of 20 Mbps / 20 Mbps for remote positionsPreferred : Bachelor's or associate degree, or a high school diploma plus minimum of 4 years of related industry experience
