What are the responsibilities and job description for the Bilingual Patient Engagement Representative position at VirtualVocations?
A company is looking for a Patient Engagement Representative - Remote Bilingual.Key ResponsibilitiesProvide inbound and outbound support for patient acquisition and retention strategies through various communication channelsAccurately determine eligibility for care coordination, manage physician referrals, and handle patient complaints professionallyMaintain productivity levels and adhere to departmental policies while documenting interactions and resolving issuesRequired Qualifications, Training, and EducationHigh school diploma or GED is required1-3 years of customer service and / or healthcare experience is requiredTelephone / call center experience is requiredWorking knowledge of a Windows-based computer environment is requiredPreferred : Two years of college education
