What are the responsibilities and job description for the Business Process Improvement Lead position at VirtualVocations?
A company is looking for a Lead, Business Process Improvement.Key ResponsibilitiesDrive large-scale, cross-functional improvement projects to enhance customer supportImplement process improvement projects using Lean Six Sigma methodologyAnalyze process data and establish Key Performance Indicators (KPIs) to measure successRequired QualificationsMaster / Bachelor Degree in Engineering or Science (Industrial Engineering preferred) and / or 8 years of post-graduate experience in operationsLean Six Sigma Green Belt or Black Belt Certified or equivalent experienceAdvanced knowledge of customer service and contact center operationsProven track record of developing and improving processes with positive impact on business metricsExperience in project management and leading cross-functional teams
