What are the responsibilities and job description for the Call Center Advocate position at VirtualVocations?
A company is looking for a Call Center Service Advocate I.Key ResponsibilitiesHandle inbound and outbound calls to schedule, reschedule, and cancel patient appointmentsProvide courteous and professional service to patients, addressing their inquiries and concernsAccurately enter patient information and appointment details into the scheduling systemRequired QualificationsHigh School diploma or equivalent required; some undergraduate education preferred1 year of customer service experience; call center experience preferredProficient PC skills, including basic Microsoft Excel skillsExperience with EMR (Electronic Medical Record) documentation preferredUS work authorization
