What are the responsibilities and job description for the Call Center Agent position at VirtualVocations?
A company is looking for a Call Center Agent to join their team.Key ResponsibilitiesHandle inbound and outbound calls, assisting customers with inquiries and resolving complaintsProvide accurate information regarding products, services, and company policiesMaintain customer records and document call details while meeting key performance metricsRequired QualificationsAssociates Degree or equivalent requiredPrevious experience in a call center or customer service role preferredAbility to handle a high volume of calls efficientlyFamiliarity with CRM software and basic computer proficiencyAbility to work in shifts, including weekends and holidays if required
