What are the responsibilities and job description for the Call Center Lead position at VirtualVocations?
A company is looking for a Call Center Lead to provide guidance and support to Call Center Assistants in a remote setting.Key ResponsibilitiesResponds to routine and non-routine telephone inquiries about the company and its servicesTracks calls using a computer system and updates standard company reference documentsTrains lower-level Call Center Assistants and may assist in developing proceduresRequired QualificationsHigh school diploma or equivalentTypically 3 years of relevant work experienceThorough knowledge of established procedures and reference documentsDemonstrated keyboard and basic data entry skillsGood verbal communication skills
