What are the responsibilities and job description for the Call Center Operations Manager position at VirtualVocations?
A company is looking for a Call Center Operations & AI Innovation Manager to manage and optimize call center operations while driving AI-driven innovations.Key ResponsibilitiesLead and develop a high-performing team of call center agents while monitoring KPIs and quality standardsManage call center operations, including call volume, workforce scheduling, and resource allocationImplement and optimize AI-driven solutions to enhance operational efficiency and customer experienceRequired QualificationsProven leadership experience in call center managementHands-on experience with AI-driven process improvementsStrong data-driven decision-making skillsAgile and strategic mindset for balancing operational needs with innovationAbility to lead teams and manage change effectively
