What are the responsibilities and job description for the Call Center Supervisor position at VirtualVocations?
A company is looking for a Call Center Supervisor to join their team.Key ResponsibilitiesServe as a backup point of contact for provider and claimant issues regarding Billing, Enrollment, Portal, and AuthorizationsHandle escalated calls and provide timely resolutions to prevent further issuesConduct training for new hires and monitor representatives' performance to identify training needsRequired QualificationsHigh School graduate or GED required3-5 years of call center management or supervisory experienceProficient in using computer systems and customer service software applicationsMust be able to work 8-hour shifts between 8 am and 8 pm based on business needsCall center experience is required
