What are the responsibilities and job description for the Call Center Workforce Advisor position at VirtualVocations?
A company is looking for a Workforce Advisor.Key ResponsibilitiesMonitor call volumes and resources to ensure service standards are met and react to fluctuationsManage call routing and address abnormalities in call queues to maintain service levelsCollaborate with management to determine staffing needs and provide support for operational goalsRequired QualificationsHigh school diploma or equivalentMinimum three (3) months of leadership experience or relevant technical call center experienceKnowledge of WFM tools and call routing systemsStrong analytical skills and proficiency with spreadsheetsExceptional performance and attendance record
