What are the responsibilities and job description for the Client Experience Support Specialist position at VirtualVocations?
A company is looking for a Client Experience Support Specialist to provide exceptional support to clients in 401(k) administration.Key ResponsibilitiesEngage with clients by handling inquiries promptly and effectivelyGuide clients through the electronic signing of annual 5500 filings and maintain client recordsConduct proactive reminder calls and ensure compliance with department Service Level Agreements (SLAs)Required Qualifications1-2 years of experience in customer service or client support rolesProficient in using CRM software and Microsoft Office SuiteExperience in the finance industry is a plusAbility to handle multiple tasks and manage time effectivelyDesignated workspace and high-speed internet connection for remote work
