What are the responsibilities and job description for the Client Service Manager position at VirtualVocations?
A company is looking for a Taft Hartley Client Service Manager.Key Responsibilities : Respond to incoming calls from clients, brokers, and Third-Party Administrators within service standardsProvide information on retirement account details, payments, transactions, and application statusResolve escalated customer complaints and assist in team training and process improvementsRequired Qualifications : Minimum of 3-5 years of experience with 401k Retirement productsStrong leadership skillsProficient knowledge of Microsoft Office applicationsAdvanced understanding of internal business processes and workflowsExperience in a call center is preferred
