What are the responsibilities and job description for the Client Success Manager position at VirtualVocations?
A company is looking for a Client Success Manager to oversee high-volume outbound and inbound frontline support operations.Key Responsibilities : Develop and manage outbound and customer support calling strategies to achieve company goalsLead and mentor team leaders and agents, ensuring high performance and a strong customer service cultureMonitor performance metrics and implement action plans for continuous improvement in operational efficiencyRequired Qualifications : 3-5 years of experience in managing high-volume outbound call operationsAt least 3 years in a managerial or leadership role overseeing a large teamStrong background in call center technology and systemsProficiency in outbound call center operations and best practicesIn-depth understanding of key performance indicators (KPIs) for performance improvement
