What are the responsibilities and job description for the Collections Specialist position at VirtualVocations?
A company is looking for a Collections Specialist who is experienced in customer interactions and collections processes.Key ResponsibilitiesEngage with clients via phone and email to collect payments and retain long-term relationshipsManage refund requests and assess eligibility for refundsUpdate customer information in Salesforce and maintain product knowledgeRequired QualificationsMinimum High School Diploma / GED requiredAt least one year of Customer Service or Tech Support experience in a relevant environmentMinimum one year of high-volume collections experienceExperience with Salesforce or other CRM applicationsAbility to work effectively in a fast-paced environment with changing conditions
