What are the responsibilities and job description for the Contact Center Representative position at VirtualVocations?
A company is looking for a Contact Center Representative to provide support and advocacy to caregivers seeking services.Key ResponsibilitiesDeliver exceptional customer service through empathy, inquiry, and advocacyEngage with caregivers and referral sources via inbound and outbound communicationGather and document eligibility information for caregivers and care recipientsRequired Qualifications2 years of customer service or intake experience, preferably in a healthcare environment1-2 years of phone sales experienceAbility to connect quickly with others using empathy and advocacySalesforce experience is a plusBilingual skills are a plus
