Demo

Customer Advocate

VirtualVocations
Charlotte, NC Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/11/2025

A company is looking for a Customer Advocate to assist in resolving escalated customer inquiries and provide support to internal and external customers.Key Responsibilities : Resolve escalated inquiries and concerns from customer care agents and managementMonitor and evaluate customer service calls, providing coaching to improve CSR performanceRespond to emails and web inquiries, assisting with complex inquiries from providers and membersRequired Qualifications : High school diploma or GED equivalent2 years of experience in customer service6 months of experience in a quality coaching role is a plusProficient in Windows-based computer skills and Microsoft Office applicationsStrict adherence to HIPAA-related confidentiality standards

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Advocate?

Sign up to receive alerts about other jobs on the Customer Advocate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$52,318 - $65,657
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at VirtualVocations

VirtualVocations
Hired Organization Address Cranston, RI Full Time
A company is looking for a Data Entry Operator.Key ResponsibilitiesEnter data from scanned and / or processed images int...
VirtualVocations
Hired Organization Address Salem, OR Full Time
A company is looking for a Production Compliance Manager to ensure all Owned Brands products meet regulatory, safety, an...
VirtualVocations
Hired Organization Address Lexington, KY Full Time
A company is looking for an Industrial Associate Sales Specialist to drive sales growth in industrial markets.Key Respon...
VirtualVocations
Hired Organization Address Lexington, KY Full Time
A company is looking for an Internal Auditor.Key ResponsibilitiesSupport and conduct audits, with three scheduled annual...

Not the job you're looking for? Here are some other Customer Advocate jobs in the Charlotte, NC area that may be a better fit.

Advocate

Youth Advocate Programs, Inc., Charlotte, NC

Sr Engineer High Voltage Cable Design

Elevate HR Solutions - Raleigh, - Customer, Huntersville, NC

AI Assistant is available now!

Feel free to start your new journey!