What are the responsibilities and job description for the Customer Care Advisor position at VirtualVocations?
A company is looking for a Customer Care Advisor responsible for initiating the sales process and managing customer interactions.Key ResponsibilitiesRepresent the company as a subject matter expert during customer callsUpdate systems to document customer interactions and handle issues diplomaticallyEscalate issues to management when necessary and complete additional tasks as assignedRequired Qualifications3 years of customer service and / or sales experiencePrevious solar customer service or sales experience highly desiredAbility to accept and apply coaching and feedback from leadershipProven track record of reliability and a strong work ethicDemonstrates flexibility to meet the needs of the business and team
