What are the responsibilities and job description for the Customer Care Agent position at VirtualVocations?
A company is looking for a Remote Customer Care Agent in the Office of Sponsored Programs.Key ResponsibilitiesRespond to customer inquiries and service requests via phone, email, or chatProvide accurate information to resolve customer inquiries and log case notesParticipate in ongoing training and collaborate with supervisors to meet contact center metricsRequired QualificationsAt least one year of experience in customer service or a related fieldProficiency in Microsoft Office products and Windows-based applicationsAbility to communicate effectively with various constituenciesAny equivalent combination of related education and / or experience will be consideredAll qualifications must be met by the time of employment
