What are the responsibilities and job description for the Customer Care Agent position at VirtualVocations?
A company is looking for a Junior Customer Care Agent.Key ResponsibilitiesRespond to user queries related to pre-sales, product discovery, purchasing, installation, and product usageVerify customer accounts, manage license transfers, and provide webshop supportCapture and report customer insights to enhance user experience and refine customer care processesRequired QualificationsFamiliarity with Native Instruments products and policies; knowledge of iZotope, Brainworx, and Plugin Alliance is a plusExperience with both PC and Mac platforms, including knowledge of macOS and WindowsPrevious experience in customer servicePositive attitude and strong work ethicUnfailing integrity and a passion for helping others
