What are the responsibilities and job description for the Customer Care Guide position at VirtualVocations?
A company is looking for a Customer Care Guide to provide exceptional hospitality in the e-commerce space.Key ResponsibilitiesAct as a resource for customers and retailers regarding product and technical questionsAssist customers in selecting the right bikes and accessories through various communication channelsCollaborate with shops to create solutions for riders and suggest process improvementsRequired QualificationsPassion for bikes and cyclingTechnical understanding of bicycles and bicycle repairAbility to work with multiple computer programs and applicationsStrong desire to contribute to customer service in the bicycle industryInternet speed of at least 100 MBs for download and upload
