What are the responsibilities and job description for the Customer Care Manager position at VirtualVocations?
A company is looking for a Customer Care Manager - Remote.Key Responsibilities : Lead day-to-day operations of the Central Support team to meet business goalsManage a team of 10-15 Customer Liaisons and Specialists, overseeing various support tasksEnsure departmental KPIs are met and conduct performance analysis and improvement recommendationsRequired Qualifications : 5-7 years of Call Center Management experienceProven track record of leading successful Call CentersExperience in direct management of a teamProgram or Client Services management experience is a plusCall Center vendor management experience is a plus
