What are the responsibilities and job description for the Customer Care Representative position at VirtualVocations?
A company is looking for a Customer Care Representative, primarily responsible for handling customer inquiries and order management.Key ResponsibilitiesManage inbound calls, process orders, and provide timely follow-ups to ensure order accuracy and customer satisfactionCollaborate with internal departments to address customer inquiries and explain products and servicesResearch and resolve billing and order issues while maintaining customer satisfactionRequired QualificationsOne to two years of customer service experienceStrong computer skills, including basic knowledge of MS Outlook, Word, and ExcelExperience in a monitored call environment with performance metricsAbility to work effectively in a changing environment and maintain positive relationshipsExperience in a distribution company or emergency medical / hospital-related field is preferred
