What are the responsibilities and job description for the Customer Care Representative position at VirtualVocations?
A company is looking for a Customer Care Representative to provide support to dental and vision callers.Key ResponsibilitiesAssist callers with eligibility, benefit coverage, authorizations, and claimsProvide feedback on claim issues and support enrollment activitiesDocument call information accurately and escalate issues as necessaryRequired QualificationsHigh school diploma or equivalent1-3 years of customer service experience in healthcare, call center, banking, or retailBasic knowledge of Microsoft Office productsAbility to work occasional overtime as neededExperience in the dental, vision, or medical industry is preferred
