What are the responsibilities and job description for the Customer Care Representative position at VirtualVocations?
A company is looking for a Customer Care Representative I.Key ResponsibilitiesProvide information to Dental and Vision callers regarding eligibility, benefits, and claimsAssist with claim adjustments and resubmission processes to resolve provider requestsDocument call information accurately and ensure adherence to company guidelinesRequired QualificationsHigh school diploma or equivalent1-3 years of customer service experience in healthcare, call center, banking, or retailBasic knowledge of Microsoft Office productsAbility to work occasional overtime as neededExperience in a virtual environment is preferred
