What are the responsibilities and job description for the Customer Care Specialist position at VirtualVocations?
A company is looking for a Customer Care Specialist to assist customers with inquiries and issues related to their products.Key ResponsibilitiesAnswer inbound calls and respond to customer inquiries professionallyEducate customers on best practices for using the system and assist with technical supportMaintain knowledge of internal applications and assist with quality assurance testing of new featuresRequired QualificationsBachelor's degree or equivalent experience in sales, business development, or a related fieldAt least 2 years of operations and customer service experience in a customer-facing role within the software industryExperience in a Customer Support, Account Management, or Quality Assurance role within SaaS or technologyExperience learning technological systems quicklyPassion for customer experience and helping customers succeed
