What are the responsibilities and job description for the Customer Care Supervisor position at VirtualVocations?
A company is looking for a Customer Care Supervisor.Key ResponsibilitiesSupervises daily activities of Customer Service representatives, including monitoring production and schedulingTrains, develops, and motivates staff while conducting performance evaluations and managing hiring processesReviews reports and responds to communications to ensure departmental performance and alignment with business objectivesRequired Qualifications, Training, and EducationHigh School diploma or equivalent1 year of demonstrated supervisory experience in a Customer Service call center or equivalent management courses2-3 years of collection experience, preferably in healthcare receivablesUnderstanding of FDCPA regulations and HIPAA compliancePC / System literate, including proficiency in MS Office
