What are the responsibilities and job description for the Customer Contact Center Representative position at VirtualVocations?
A company is looking for a Customer Contact Center Representative.Key ResponsibilitiesHandle inbound calls to educate customers on retirement plans and respond to inquiriesBuild relationships with customers to assist them with plan design inquiries and account informationStrive for first call resolution and take ownership of customer needs and issuesRequired QualificationsCollege degree with 1 years of customer service experience, or high school diploma / GED with 3 years of customer service experienceExperience in the financial services industry is a plusProficiency with basic computer functions and ability to navigate multiple systemsFlexibility and adaptability to learn new concepts in a fast-paced environmentAvailability to work any shift within Monday to Friday operating hours
