What are the responsibilities and job description for the Customer Experience Analyst position at VirtualVocations?
A company is looking for a Staff Customer Experience Analyst to manage customer feedback platforms and ensure data integrity.Key ResponsibilitiesDesign, set up, and deploy surveys to gather customer feedback and manage data integration across platformsOversee platform usage, manage user accounts, and ensure compliance with contractsAnalyze survey data to generate insights and create tailored dashboards and reports for managementRequired Qualifications2-5 years of experience with Qualtrics and Clarabridge platform managementProven experience in text analytics and customer feedback processesStrong strategic and tactical skills with adaptability to fast-paced environmentsExperience with Voice of the Customer programsHigh-tech SaaS industry experience preferred
