What are the responsibilities and job description for the Customer Experience Manager position at VirtualVocations?
A company is looking for a Manager, Customer Experience.Key ResponsibilitiesLead and manage a team of frontline associates providing direct support to clientsCoach team members on performance and identify training needsAnalyze support metrics and implement improvements to enhance client satisfaction and retentionRequired QualificationsFour-year degree in Business, HR, or related fieldMinimum of 7 years management experience, preferably in a technology-related industryKnowledge of payroll and / or HCM software preferredStrong leadership and motivational skillsAbility to adapt in a fast-paced, deadline-driven environment
