What are the responsibilities and job description for the Customer Experience Manager position at VirtualVocations?
A company is looking for a Customer Experience Manager to optimize the online customer journey and enhance customer support functions.Key ResponsibilitiesManage and develop the e-commerce front-end experience to maximize sales and engagementBuild and manage customer-facing policies and tools, overseeing customer support programsUse data to inform decisions and collaborate cross-functionally for a seamless customer experienceRequired QualificationsProven experience in leading e-commerce and customer experience initiatives, preferably in D2C businessesExpertise in front-end management and online merchandising strategiesStrong background in customer support programs and KPI managementData-driven decision-making skills with a focus on continuous improvementExperience with subscription models and returns management
