What are the responsibilities and job description for the Customer Experience Manager position at VirtualVocations?
A company is looking for a Regional Customer Experience Manager, AMER.Key ResponsibilitiesManage day-to-day interactions with customers in the Matchmaker, ISV, and CEP programsFoster and maintain relationships across stakeholders, collaborating with Pax8 teams, partners, and customersOversee pipeline management and conduct partner and customer follow-ups to capture feedback and inform program improvementsRequired QualificationsB.A. / B.S. in a related field or equivalent work experienceProven expertise in stakeholder and partner relationship managementStrong background in channel enablement and sales channel strategyDeep understanding of SaaS platforms and marketplace ecosystemsExperience in pipeline management and reporting
