What are the responsibilities and job description for the Customer Experience Specialist position at VirtualVocations?
A company is looking for a Customer Experience Specialist I.Key ResponsibilitiesInteract with plan members and providers via telephone to provide information about employee benefit plans and claim issuesResolve inquiries by verifying employee benefits and reviewing claim adjudicationsMaintain records of interactions, complaints, and actions taken, while ensuring productivity and quality metrics are metRequired Qualifications3 years of experience in a call center environment, preferably in health insurance or employee benefitsAbility to use call center software applications in a virtual environmentTyping speed of at least 35 WPMIntermediate proficiency in Microsoft OfficeCollege degree preferred, but not required
