What are the responsibilities and job description for the Customer Service Advocate position at VirtualVocations?
A company is looking for a Customer Service Advocate IV.Key ResponsibilitiesResolve complex issues for members or providers through various communication channelsAssess customer service needs and initiate corrective actions with other departments as neededDocument customer interactions and provide updates on inquiries through root cause analysisRequired QualificationsHigh School diploma or GED required4 years of related experience requiredVocational or technical education may be preferredLead Customer Service call center experience highly preferredExperience in reviewing conformance reports for quality improvement preferred
