What are the responsibilities and job description for the Customer Service Associate position at VirtualVocations?
A company is looking for a Customer Service Associate Part-time.Key Responsibilities : Facilitate intake calls, providing customer service and support to callersAchieve satisfactory call quality, both behavioral and technical, as measured through call quality reviewsLog and track both calls and requests while servicing clients by typing notes into the proprietary systemRequired Qualifications : High School Diploma or equivalentExperience with call center software and scheduling toolsComfortable in a dynamic, fast-paced, and multi-line call center environmentDemonstrated proficiency with Microsoft Office Word, PowerPoint, and superior knowledge of ExcelFluent in English and authorized to legally work for any employer in the United States
