What are the responsibilities and job description for the Customer Service Concierge position at VirtualVocations?
A company is looking for a Customer Concierge.Key ResponsibilitiesProvide personalized customer service throughout the customer journey for Skylight Calendar usersEngage with customers via phone, video calls, and email, while managing social media interactionsReport on customer feedback trends and collaborate with cross-functional teams to enhance the customer experienceRequired Qualifications2 years of experience in customer service rolesExperience in an agile startup environmentProficiency with Zendesk or similar CRM systemsAbility to master new technology quickly and effectivelyExperience in running tests and implementing processes
