What are the responsibilities and job description for the Customer Service Manager position at VirtualVocations?
A company is looking for a Customer Service Manager, Broadline / Direct.Key ResponsibilitiesLead a customer service team and manage all Broadline / Direct customer engagementsAct as the primary contact for customers, ensuring exceptional service and resolving issues efficientlyProactively manage orders and customer chargeback compliance to optimize service deliveryRequired QualificationsBachelor's degree preferredMinimum of 6 years of customer service experience in a leadership roleExperience with standard customer order portals and data analysisProficiency in manual order entry and related processesPrevious experience with ERP systems preferred
