What are the responsibilities and job description for the Customer Service Manager position at VirtualVocations?
A company is looking for a Customer Service Manager to lead their customer support team and enhance customer experiences.Key Responsibilities : Lead and develop a high-performing customer service team, fostering a customer-first cultureAnalyze performance metrics to refine processes and prepare reports for leadershipImplement AI and automation tools to improve efficiency and customer satisfactionRequired Qualifications : Bachelor's degree in Business, Communications, or a related field (or equivalent experience)5 years of experience in customer service, with at least 3 years in a leadership roleExperience with Gorgias (or equivalent), Shopify, and 3PL systemsProven experience in implementing AI or automation tools in customer serviceStrong understanding of customer satisfaction metrics and improvement strategies
