What are the responsibilities and job description for the Customer Service Specialist position at VirtualVocations?
A company is looking for a Customer Service Specialist to provide exceptional support to clients and their donors.Key ResponsibilitiesDeliver customer service to resolve donor issues via phone, email, and ticketing systemUpdate donor information in CRM and ensure accurate documentation of service activitiesManage ticketing system, run reports, and support pledge drivesRequired QualificationsMinimum of an Associate degree with two years of administrative support experience1 - 3 years of customer service experience preferredSome database management or CRM experience preferredAbility to work under pressure and prioritize tasks effectivelyDetail-oriented with a focus on critical problem-solving
